Get Support
You can contact us by phone, email, or create a case via our support portal:
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Telephone: +45 33 60 16 01
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Email: support@bizbrains.com
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Bizbrains support portal: https://bizbrains.atlassian.net/servicedesk/customer/portal/5
Opening hours
Monday to Friday from 8.00 to 16.00 (8 AM to 4 PM) CET.
Report a Security Vulnerability
Should you discover a security vulnerability, please report it here. Bizbrains Security Vulnerability Report Portal
Troubleshooting and Knowledge sharing
If it concerns the use of Link, please visit https://support.bizbrains.com/ to search in Link documentation.
In case of incidents or service requests please contact us in one of the ways mentioned under Get Support.
Get more out of Link
Expand your Link knowledge with training courses, product updates, and practical tips.
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Link training courses
Build your Link skills through instructor-led training for business users, support teams, and developers.
→ View upcoming Link courses: https://bizbrains.com/link-academy -
Customer newsletter
Stay up to date with new features, release notes, webinars, customer stories, and product tips.
→ Sign up for our customer newsletter: https://bizbrains.com/customer-newsletter
Please note: Link 3 On-Premise End-of-Life
We want to inform you that as of October 1, 2028, the On-Premise version of Link 3 will officially reach its end-of-life (EOL). Link 3 will continue to be developed and supported as our SaaS solution.
This decision allows us to focus our development and security efforts on a single, continuously maintained cloud platform. By consolidating Link 3 on our SaaS offering, we can provide faster updates, maintain a consistent security baseline, and continue improving the platform for all customers.
What This Means for You:
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No New Link 3 On-Premise Features: From September 30, 2028, there will be no new features or major updates added to Link 3 On-Premise.
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Hotfixes and Support: Until September 30, 2028 we will continue to provide basic support and hotfixes for critical issues to help keep Link 3 On-Premise operational and secure during the transition period.
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End of Support: From September 30, 2028, Link 3 On-Premise will no longer be supported, maintained, or receive security updates.
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Consultancy services: We will continue to offer our consultancy services e.g. for development of mappings or other tasks.
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Link 3 SaaS Continues: This EOL applies only to Link 3 On-Premise. Link 3 SaaS continues as our actively developed and supported Link platform.
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Migration to Link 3 SaaS: We encourage existing On-Premise customers to plan their migration to Link 3 SaaS well ahead of the EOL date. Our team will work with affected customers to plan the transition.
Why Migrate to Link 3 SaaS?
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Always Up to Date: Updates, improvements, and security fixes are deployed continuously without requiring customers to maintain and upgrade their own Link installation.
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Enhanced Security: Operating Link as a SaaS solution enables us to maintain a consistent security baseline, centrally manage security updates, and continuously monitor the platform.
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Reduced Operational Complexity: Customers no longer need to operate and maintain the infrastructure required for their own Link installation.
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Continued Development: Link 3 SaaS remains our strategic platform and will continue to receive new features, security improvements, and ongoing support.
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Smooth Transition: Our team will work closely with affected customers to plan and execute the migration while minimizing disruption to existing integrations.
Please feel free to contact us at support@bizbrains.com if you need help planning your migration or have questions about the Link 3 On-Premise End-of-Life.